Frequently Asked Questions
How are your prices calculated?
All prices are fixed and quoted upfront based on pickup, drop-off, vehicle type and time of travel. No surge pricing, no hidden charges.
Do you monitor flights?
Yes — we track every flight in real time and adjust pickup time automatically.
Is meet & greet included?
Yes, our airport meet & greet (driver waiting at arrivals with a name board) is included on every airport pickup.
How much free waiting time do I get?
Up to 60 minutes after landing for airport pickups, and 15 minutes for all other pickups.
What payment methods do you accept?
We accept card, bank transfer and cash. Account billing is available for corporate clients.
Can I book for someone else?
Absolutely — just enter their pickup details and contact information at checkout.
Do you provide child seats?
Yes, child and booster seats are available on request — please mention this when booking.
What's your cancellation policy?
Free cancellation up to 24 hours before pickup. See our refund policy for details.
Helpful links
Most common questions are answered on these pages: